CRU has more information on reading electricity meters. The Raw Electricity and Gas Supplier Manual (pdf) contains additional information on security deposits (page 27). If you are moving to a property that has never been connected before, or a separate property for more than 2 years, you must first apply for an electricity supplier for a domestic delivery contract. The CRU maintains a list of licensed energy suppliers. If you are unable to resolve the issue informally, you can send your complaint in writing to your provider or network provider. If you are leaving a property, you should contact your electricity provider to tell them that you are moving and give them a final meter so that they can send you a final invoice. An ESBN reader calls the premises to record the amount of electricity consumed since the last reading of the meter. This happens four times a year. For other billing periods, an estimated measurement value is used. The new supplier will inform the old supplier that you are going to change.
The CRU has more information about the change of supplier. Your electricity supplier can pay a deposit. Each supplier has its own filing policy, which must be fair, transparent and reasonable. The down payment must be refunded in the invoice you receive after the expiry of your contract (your contract period is usually 12 months). Your provider should tell you if you are at risk of losing your deposit and describe the steps you need to take to improve your credit terms. Your power supply may be interrupted if you do not pay your bills. But in most cases, your daily electricity needs are covered by your electricity supplier. This document explains how to connect to an electricity service, how the system works and what to do in the event of a problem. You should check your bill to make sure you don`t receive too many estimated invoices in a row, as this could lead to a large bill if an actual reading is made.
You can check your measuring device at any time and submit your own measurement to ensure accurate billing. ESBN has information on sending an electricity meter. Smart meters automatically communicate your electricity consumption to your supplier, so there are no more estimated bills. You also have more information about your electricity consumption than current meters are available. If you are moving into a house that was already occupied and still has an electrical connection, you should do a meter reading when moving in. You can then contact a service provider to create a new account. If you rent, your landlord may be required to contact the electricity supplier on your behalf. Your provider will then contact ESBN to ask if your power branch is engaged. ESBN also installs your measuring device. The owner`s electrician turns on the power supply in your home.