Below is a list of generally larger repair and replacement services (aka “projects”), which will facilitate facility management, but only if funded by the applicant and with the approval of the Capital Work Group, Dean of the College or Provoste. To create fair and reasonable expectations, we offer the following level of service agreement, based on our staff, specialties and resource-efficient resources. Facility Management will provide a response to requests based on the next priority level for each contract application: To be transparent and clarify expectations with our customers, we have provided below a list of the types of basic repairs and services completed by the standard mission requirement process, at no cost to the requesting section. We have established a framework that prioritizes these mission requirements, as well as a basic service level agreement for those services. In addition, this is useful for refuting the concept, which is highly repeated (or has generally been repeated), what “FM do” as outsourcing all services to a single contractor. No, this is that outsourcing do not make FM, and it has been done for a while. We could have an FM contract with a service provider for a single service, and for that reason we would do FM. It is obvious that to do fm, we have to change something in the way we do things. If we do not, we will not change the results we receive.
The following letter order SLA is useful in explaining the model of design and provision of facility management services, and it is also useful in understanding the general business of the discipline and how it works in the same way, as we might say that this acronym represents the procurement model used in other industries. The idea is a simple explanation that helps to understand how we proceed in FM. According to the following graph, we can explain that the correct use of this sequence of letters in the process of defining and providing the service contributes, among other things, to properly placing the responsibilities of each party. For example, if you are trying to place the responsibilities of the purchasing department or how that department can fit into the FM business, if that department is to take responsibility for the tendering process. It is obvious and well known that to make FM, we must first change the way we define the needs of the client company, as it will change the way we tender and, therefore, the way services are offered and measured. Reaction time is defined as the period between the user`s service malfunction message and the start of problem-solving work by the appropriate support service. Reaction time is golden during the following hours of service: Monday to Friday: 7am-8pm Saturday: 9am-6pm Sunday and public holidays: no extended service time is possible on request. That is not the core competency of a company. For example, 80% of clients surveyed rate performance with a “good” or “very good” rating.
As I said at the beginning, I tried with this article to simply explain the meaning of different terms used regularly in our discipline. Module 6 of the FMHOUSE Institute`s International Masters Degree in Facility Management, entitled “Service Dimentioning,” develops this theme in a more global way. The cost of priorities 2 and 3 is in the NN service. During the years I worked as a facility management consultant and coach, I had to explain to different people with different work backgrounds what FM is. That`s why I`ve developed simple explanations that can help understand the basis on which we can create more complex models.